Please email solytebio.shop@gmail.com with your order number, a clear picture of the damage, and a description. We will arrange reshipment of the damaged product.
We can only reship your package if it is returned to sender in this case. We recommend contacting your local post office to reroute the package or set up forwarding on the address you sent it to through usps.com
Refunds are handled on a case-by-case basis by our customer service team. Provide the following info when asking about a refind: -Order number -Issue with order (including pictures)